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Fri, May 24 2013

Close to half of Bulgarians complain of consumer rights violations, poll says

Wed, Mar 14 2012 16:27 CET

byThe Sofia Echo staff

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Close to half of Bulgarians complain of consumer rights violations, poll says

Photo: Nadezhda Chipeva

Close to half of Bulgarian citizens said that their consumer rights had been violated in the past year, according to an Estat poll done between March 5 and 8 2012 among 400 consumers in the country’s 10 largest cities.
 
Of those who said that their consumer rights had been violated, just less than 10 per cent had sought help from consumer protection organisations, the poll found.
 
Three-quarters of those polled said that they did not know the details of laws and regulations protecting their rights. Of those who knew something, this was mostly limited to the Consumer Protection Act, the pollsters said.
 
Those least likely to complain were the elderly, a summary of the poll said.
 
Asked which sectors most often violated consumer rights, those polled named trade, the food industry and mobile operators.
 
The European Economic and Social Committee said that the 14th European Consumer Day, organised together with the Danish Consumer Council, would be held in Copenhagen on the premises of the European Enviroment Agency on March 15 2012.
 
The focus would be on "sustainable consumption", the council said, by which it meant "the use of goods and services that respond to basic needs and bring a better quality of life without jeopardising the needs of future generations".
 
 

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