Sat, Feb 11 2012

Bulgaria's Government buckles down on online consumer protection

Wed, Sep 30 2009 15:47 CET

byRene Beekman

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Bulgaria's Government buckles down on online consumer protection

Photo: Nadezhda Chipeva

Online shopping in Bulgaria is one of the lowest levels in the European Union, largely due to a lack of consumer confidence in online retailers playing by the rules.

In a move to bolster consumer confidence and thereby boost online sales, the Bulgarian Government announced the introduction of a specialised department within the  Consumer Protection Commission (CPC) to oversee online sales and services.

The new directorate for Information Security and Consumer Protection Online (ISCPO) was to investigate any tip-offs of wrongdoing by online retailers and make sure the retailers adhere to European standards and directives, a government spokesperson told The Sofia Echo.

Additionally, the new directorate would also establish and maintain an opt-out list for judicial entities in a move to lower spam received by companies. The list would be publicly available and registration would be free of charge.

The ISCPO was to replace the former Methodology, Analysis and Coordination directorate. All 178 staff of the former directive would be transferred to the new directorate.

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