Sun, Nov 08 2009

Brief summer

Fri, May 29 2009 10:00 CET 5314 Views 7 Comments
Brief summer

COME UNDONE: More that one real estate development on the Black Sea coast will remain unfinished for the foreseeable future. 


Photo: Assen Tonev

Bulgarian hotel owners and travel operators have always yearned for a longer summer season. This year, they will be happy if they have a season, full stop. Most hotels will not see full occupancy rates outside July and August, compared to the three-four month season they enjoyed in previous years.

The global economic downturn has hit the tourism industry hard and has been felt in Bulgaria. Seaside resorts have registered a double-digits slump in early bookings and in some cases the drop is as high as 50 per cent. Travel operators have delayed charter flights and even though planes are landing at Black Sea airports, activity is not expected to pick up until well into June. As a consequence, hotel owners have been forced to lower their rates for travel companies to amounts that would have been dismissed several years ago.

Fewer tourist numbers have put pressure not only on the hotel industry, but all businesses that depend on it – restaurants, pubs, suppliers and beach concessionaires. There is a critical minimum occupancy rate required for hotels to break even, prompting some hotels to stay closed for business until custom picks up in June. Others, provided they can afford it, are even considering not opening for business this summer at all.

Late reservations
"When at the end of last summer hotels were negotiating prices for this year, some of them asked for increases of five to seven per cent. At the time, no one could forecast the harsh impact of the global credit crunch and few people were prepared for what was in store," said Elena Ivanova, from the union of hotel owners in Slunchev Briag (Sunny Beach) resort.

At the turn of the year, the negative trends became clear – Western European and Russian tourists, who make up the bulk of the foreign influx on the Bulgarian Black Sea coast, have become more financially conscious and reluctant to spend on holidays. Worse yet, they are clearly holding out until the last moment to choose the cheapest offer in the region. Greece and Turkey have thus become direct competitors to Bulgaria, offering very attractive package deals supplemented by aggressive advertising campaigns.

Reaction in Bulgarian followed swiftly. Hotel owners offered larger discounts for early bookings – instead of the traditional 10-15 per cent range, hotels will slash as much as 20 per cent off – but also extended the deadlines for early bookings until the end of April and then until the end of May. One hotel went even further, allowing early bookings for July and August until mid-June.

"These are no longer concessions, but real reductions in prices," one travel company representative said.

Lazko Zhardanov, manager of the Luna hotel in Zlatni Pyassutsi (Golden Sands) resort said: "Usually early booking discounts are valid until end-March, but this year it is the end of May. There is a definite feeling that the season will start a lot later." The number of overnight stays in the hotel is expected to fall to 3000 for the month of May, compared to 6000-7000 in previous years, he said.

The efforts to draw foreign and Bulgarian tourists have yielded little in the way of results. Interest in all key markets is down, judging by preliminary figures concerning charter flights announced so far. Varna and Bourgas airports expect a decline of 15 per cent this year, but numbers can change in either direction at any time as travel companies are forced to adjust on the go, based on incoming bookings.

The six-day public holiday at the beginning of May was far from a big boost. In Sunny Beach, only 10 per cent of hotels opened for business and had about 30 per cent occupancy rates, Ivanova said. In previous years, one in three hotels would have been open and half-full, she said. In Golden Sands, most hotels opened for the May holidays, but they were banking mainly on Romanian tourists.

Comments

Anonymous sally Wed, Oct 21 2009 12:57 CET
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I've been going on holiday to Bulgaria in Sunny Beach for the last few years and it has steadily gone downhill.
The people working there have become very rude, aggressive and greedy. They do not know the meaning of Customer Service, they have no manners or morals.
The cost of goods and services has doubled over the last couple of years, made worse by the fall of the pound against the leva.
I've even been shouted at by check-in staff at Bulgaria's airport, just for daring to ask if there were any exit seats left. They want a fortune for their goods they sell at the markets and stalls and they are all mostly very poor quality.
They get angry with you if you don't want to buy anything.
I've been ripped off by dodgy money exchanges. Even the bank staff are surly and rude, you feel scared and uncomfortable, just for asking to change money.
I've had dodgy food, which they've replaced but charged me for twice even though the fault was down to them.
Then they wonder why people are abandoning Bulgaria as a holiday destination, in their droves.
If they had acted decently and fairly, took more time and care, been polite, courteous and learnt to give service with a smile, instead of being surly and rude, and they were more fair with their prices, it could have been so different for them, Instead of taking advantage of the situation and just ripping people off.
They could have had a little gold mine there with a great future, but they have just spoilt it for themselves, with their dreadful attitudes.
It's such a shame for the few decent establishments there, which do give good service and are nice people, they have been let down by the selfish, ignorant,rude,immoral greedy majority.

Anonymous BgNoMORE Wed, Jul 15 2009 23:36 CET
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Shot themselves in the foot simple as.Things could have been oh so different for this country.

Anonymous cosmo Sun, Jun 14 2009 23:35 CET
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Just got back from my first trip this year to Bulgaria spoke to a mate who tells me of a hotel on golden sands with 3 guests and 32 staff no point in saying anymore .

Anonymous Mikael Mon, Jun 08 2009 09:53 CET
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Hotel owners have themselves to blame. For years, particularly tourists from Scandinavien complained of poor service standards of hotels, ranging from bad hotel food and breakfast and hotel staff UNCOMMITTED.
Reader about the visitors' hotel experience at
the major hotel booking sites are no hotels that would address the shortcomings that hotel visitors have made. Add to that poor service, sense of restaurants, strange food, and the fact that many have become robbed of rob gang in the evenings, so can understand Bulgaria itself that no tourists want to come back, but rather urge others to not go to Bulgaria. There is no crisis because of global financial crisis, it is of maximum self-created because of the greedy hotel owners and short-sighted Bulgarias.

Anonymous Cosmo Sun, May 31 2009 22:28 CET
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Are they serious in Bulgaria about tempting tourists i have just checked the cost of flights from London/Gatwick on Bulgaria Air for July/August 2 adults return to Varna is £696. British Airways is £554 and Wizz Air from London/Luton is £397. I think Bulgaria Air is having a laugh.

Anonymous Observer Sun, May 31 2009 20:00 CET
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I understand your frustration. Mentality of the conqured people takes generations to change. But how to help this warm people is the real question. EU is not doing the right thing. Their own smart people ran away for generations; biggest brain drain in history of the world.

Anonymous hoosier Fri, May 29 2009 21:53 CET
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These jokers will never get it. Kill the goose and no more eggs. I for one am tired of the double standard, surley service, rudeness of the staff. Bulgarians have been taught, trained and guided in developing tourism, but they will not change. If it wasn't for wife's parents, we would not spend a cent in this miserable xenophobic country.

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